Today was an amazing class given by Carl Van. He was humorous in his delivery which kept you interested & focused on what he was actually teaching you. I have been in this business for 40 years as an adjuster and it is refreshing to see that you can still teach an old dog new tricks. It was an interesting & informative experience & I thoroughly enjoyed it and learned some new techniques that I plan to use. I thank him for his instruction.
Linda Brennan, Adjuster III, Germania Insurance
Carl is a FABULOUS speaker! Highly recommend sitting in on one his trainings. I personally cannot WAIT to get a copy of one of his books- Attitude, Ability and The 80/20 Rule!
Kacie Haywood, Customer Service Office Adjuster, Germania Insurance
Attended your Customer Service Training class today and I want to say "Thank You", it certainly opened my eyes to a different approach with Customers. I left your class so inspired and ready for change. Thank you again!!!
Denise Stolz, Sr. Web Design & Special Proj Coordinator, Germania Insurance
Carl's presentation on customer service was dynamic and engaging. His diverse industry background and experience in our industry provide his audience a practical perspective that can be applied immediately to our daily service challenges.
Stewart Bates, Senior Training Specialist, Germania Insurance
Great and outstanding class. Wonderful and helpful information in helping me provide outstanding customer services to everyone. One of the best classes we have had. Thanks again for coming & sharing your knowledge.
Shana Muske, Claims Adjuster III, Germania Insurance
Carl was great today, 3-6-12, here at Germania as he demonstrated what it takes to be great in giving customer service and how we all need to refocus our minds and attitudes if we want to be #1 in customer experience. He was also fun and entertaining and I hope that we can have him back again.
Steve Ivy, Director of Quality Assurance, Germania Insurance
I thoroughly enjoyed the seminar today and learned a great many things that I cannot wait to try. My job title is AKA CUSTOMER SERVICE! Many thanks.
Deborah Noerenberg, Sr Property Claims Specialist, Germania Insurance
Great speaker! Enjoyable and informative class. I would not hesitate to hear him again or go to a class.
Stacy Gaskamp, Office Adjuster III, Germainia Insurance
Very informative. He kept the class interesting and was entertaining while providing useful information.
Carol Quinn, Claims Adjuster, Germania Insurance
I enjoyed how enthusiastic you were today. I am changing the way I think!
Migdalia Salinas, Office Adjuster II, Germania Insurance
This wasn't the same old "put a smile in your voice" customer service training session. This was a presentation that wakes you up, gets you thinking outside of the box and makes you want to improve youself. Definitely an eye opening experience that I was very glad to be a part of.
Olivia Davis, Underwriter, Germania Insurance
I thoroughly enjoyed your presentation. I feel that I learned a great deal in a short amount of time that is useful in everyday claims handling. I now have a new perspective on what my role is within the claim department, or rather what it should be. I have already attempted one of the tips you taught us in regards to talking on the phone and I look forward to trying and implementing others. Thank you for your time and insight!
Sarah Gaskamp, Property Office Adjuster, Germania Insurance
Thoroughly enjoyed my time in your training this week. I have already made sticky notes as reminders on my monitor! Thanks for the great ideas and hope to see you again.
Dayne Liescheski, Claims Adjuster, Germania Insurance
The class was very interesting! I enjoyed the real life examples that he gave throughout the class. There was never a dull moment and always something to learn throughout the class.
Amanda Klehm, Casualty Claims Adjuster, Germania Insurance
Provided a great training class on customer service! Lot of different material not given in other prior customer service training that will help me do my job better! Thanks Carl, will hopefully get to hear you again in the future!
Tammy Goldberg, Sr. Property Underwriter, Germania Insurance
Very interesting and informative presentation. There were definitely topics covered that will assist in my job performance and the performance of my CSRs. Thanks!
Shirley Alford, Customer Service Supervisor, Germania Insurance
Carl gave a great presentation. It was very interesting and useful.
Lee Ann Chambers, Underwriter, Germania Insurance
Great class. Wish we would have had more time. A lot of good information to be absorbed in a short period of time.
Marlene Leopold, Underwriter, Germania Insurance
Carl was in our office on Tuesday March 6, he was great. I got some great points about customer service and how to be better. thanks a lot!
Kimberly Wilson, Claims Adjuster, Germania Insurance
I was thoroughly engaged as well as entertained by Carl as he taught his negotiation skills principles. Well worth the time commitment for the novice and seasoned professional alike.
Larry LaTour, WC Claim Manager, CNA Insurance
Carl's seminar was incredibly informative and he was very entertaining. I truly enjoyed listening to him and found his tips to be very useful. I would recommend it to anyone who negotiates in their professional and/or personal lives. Thank you.
Thomas Carafa, Senior Trial Attorney, CNA Insurance
Carl's presentation by far was the best we have ever had. He was interesting, funny and inspiring. We have never had so many people say they wished he would have been booked to speak longer. Fantastic!
Mike Cook, Claims Manager, Garden State Insurance
Our survey results were wonderful after Carl's presentation. This is not surprising, considering the immediate and positive feedback I received from my team. I was amazed at the number of employees who thanked me for scheduling the session. Thanks again for giving us tools to make us better at serving our customers.
Roger Kaage, Vice President, Rockford Mutual
Carl is a fantastic speaker! He captivates the adjusters with his unique charm; training on useful everyday challenges. He is a speaker you will use again and again.
Deborah Wolfenbarger, Sr. Vice President, Allcat Claims Service
Whether in the class room or in a large convention hall, our staff has always responded well to Carl's positive, relatable message. His ability to tailor that message to our needs and the audience ensure that everyone wins. He is able to make his point by simplifying...and then clarifying. His idea of service dovetails our own perfectly. He is funny, entertaining, and informative. We look forward to seeing him every year.
Brian Baker, Assistant Secretary and Manager, Field Claims, Cincinnati Insurance Company
Just attended my 2nd class with him.Very educational.
rebecca kennedy, senior casualty rep, high point insurance
Carl is wonderful! Great job!
Madelyn S, Underwriter, High Point
very informative class
gretchen owheya, claims rep, highpointvery inspirational and helpful
vicki carnevale, fru, highpoint
great class, very motivating
michelle whitaker, fru, highpoint
The Branding and Customer Service Session at Highpoint Insurance Company was an excellent opportunity to improve my personal skills and become a better company employee. Thanks for the great tips !Susan
Susan Stringer, Nurse Case Manager -, Highpoint Insurance
I am enjoying the class
Linda Rushing, PD claims rep, High Point Insurance on 03/18/2011
Great tips to improve customer service and improve efficiency in the workplace.
Jenni Kelley, Customer Service (Direct Sales), High Point Auto InsuranceAttending Branding Class, good pace, presented in an interesting manner.
Carol Lavery, Senior Caseworker, PIP, High Point
Mr. Vans class is very informative. I've learned alot of new ways to provide outstanding customer service as well as to learn to take more control of my insured's calls, and make my work time more efficient. My goal is to always provide the utmost customer service and he has helped me achieve that. He also keeps your attention by making the class fun while you are learning.I've enjoyed this class very much. Thank you.
Dina Kane, Claims adjuster, Highpoint Insurance
Carl's presentation is excellent; inventive and engaging!
Matthew Davino, Customer Service, High PointCarl is an exceptional speaker, keeping his audience entertained and interested at all times to ensure a full understanding of his discussions.
Anabela Amado, Supervisor-Underwriting, High Point Insurance
What a great class!!! Very informative and Carl makes learning fun!
Tania Gisonna, Customer Service Representative, High Point Insurance
Great class... Very unique and worthwhile!
Steve Henry, Senior Claims Rep, High Point
Carl's classes offers a fresh approach to providing excellent customer service, presented in a fun atmosphere.
Roberta Gall, Underwriting Analyst, High Point Insurance
Carl is a great public speaker and has clearly mastered the art. Most of the suggestions and explanations provided were accurate and useful.
James Noonan, Customer Service Associate, High Point Insurance
Lynda Fiorentino, Admin, High Point Insurance
I am still using notes I made three years ago at one of Carl's workshops. How often can you say THAT after a presentation??!!
Teresa Headrick, Director of Training, Unum
Great session. Carl provided simple techniques to improve efficiency, communication and customer satisfaction.
Kerri Fisher, Regional Claims Manager, Foremost Insurance
Great presentation! Very informative and entertaining. Carl did a fantastic job showing we have the ability to influence other people's actions and reactions by altering what we do and how we speak. Failure is doing the same thing over and over and expecting different results. Carl has given us another tool to succeed. Thanks!
Michele Perez, QA Consultant, Foremost Insurance
I thoroughly enjoyed Carl's presentation. It was very informative and entertaining, and I only wish he could have talked longer. Great job!!!
Bernie DeShaw, Agent, DeShaw Agency, Inc.
Enjoyed the brief presentation that Carl made at our National Agents Conference. I reinforced the importance of how we present our customer service - read the book Gaining Cooperation on the plane ride home and started passing it around the office. Thanks!
Sharon Kastanek, Agency Manager, RCIS
Carl was an interesting speaker giving different views on how to gain cooperation from customers. I found it interesting and the ideas will be useful in my business. Thank you for the book and the session. David Larson
David Larson, Crop Insurance Specialist, RCISCarl Van is an enthusiastic, motivational and knowledgeable speaker! His customer service and branding seminar offers great insight on how to improve listening skills, gain the trust of customers, and exceed customer expectations. His training will have an immediate and positive impact on customer retention.
Pat Martucci, Casualty Claim Professional, Plymouth Rock Assurance Company
Carl delivers a unique and thoughtful way to effectively communicate with customers. Using these techniques will hopefully improve my customer service skills and increase the number of "happy" people I serve.
Darrin Bigler, Property Adjuster, Foremost Insurance
I liked the way his presentation picked a few key areas and taught how effective changes could make a big difference. The presentation was both entertaining and helpful. It wasn't hard to stay awake-even after lunch!
Richard Petersen, VP legal, Farm Bureau Mutual Insurance Company of Idaho
The presentation was very "inspiring". The information was presented in an interactive and easily understood manner. Very good information which I will use on my path to improvement
Carol Johnson, Asst. Claims Mgr, State Comp Ins Fund
Carl's presentation was motivating, interesting and funny ! Awesome Class !!
Suzette Nattrass, WCIS II, State Fund
Carl Van is an dynamic and entertaining speaker with an impressive command of his material. He offers simple techniques that can easily be applied in the workplace -- I'm looking forward to returning to the office to implement what I've learned. I would definitely attend any seminar he is presenting.
Stacy Joy, Assistant Claims Manager, State Compensation Insurance Fund
Carl's presentation was thought provoking and reminds me of my mission and my role with my employer. His tips for handling phone calls was informative and helpful. Enjoying the class.
Robin Rosin, Assistant Claims Manger, State Compensation Insurance Fundn
Great Class. Very informative.
Joseph Kofmehl, Assistant Claims manager, State Comp Ins Fund
I really enjoyed today's presentation. It was original and the incentive for participation was creative. This was the best training session that I have had in years. I found the information useful and will apply it in my work place.
Jeanne Sandford, Claims Manager, State Fund
Carl Van is a dynamic speaker, clearly knows his material and is able to convey techniques that we can actually apply in our daily jobs. This is a tough time for all in our company and I found his class inspiring. As I work towards improving myself, I hope that I can inspire people to do the same. I highly recommend attending one of his classes and hope to have the opportunity again myself.
Jill Chagolla, Assistant Claims Manager, State Compensation Insurance Fund
Carl's class was excellent.Carl is a knowledgeable, entertaining speaker, who makes learning fun. I would take any class Carl is teaching.
MaryAnn Apell, Claims Manager, State Fund
The pace of today's class was excellent, with the second half moving even faster than the first. Carl keeps you engaged with a variety of techniques. I liked the activity on responding to a negative statement with a positive one. Another area I found meaningful was the pre-training pep talk and homework(to give your employees)and the practice conversations around viewing classes as opportunities. With the numbers we were given on typical phone call volume I hope to enhance the emphasis on customer service, in my department, by explaining how a few changes in habits can reduce work and create happier customers who call less frequently.
Dina Camiolo, Claims Manager, State Fund
Informative and inspiring. Every employer should invest in sending employees to a Carl Van class.
Yolanda Ledezma, Assistant Claims Manager, State Compensation Insurance FundThe presentation was very entertaining and provided practical techniques that should prove effective in improving customer service.
Steve Vincie, Assistant Claims Manager, State Fund
Great work, lots of new ideas and tip. Will asset in providing better service.
Maynard Hart, Supervisor, State Compensation Insurance Fund
Recently attended Coaching/Teaching class by Carl Van - the presentation was fast paced & informative.
Rodger Rahn, Claims Manager, State Fund
the presentation kept your attention at all times and very good tips for customer service were presented. keep up the good work.
edward galindo, claims adjuster, state fund
Very engaging, creative and a very fun experience class at the same time you can learn a lot from it.
Amy Siu, Sr. WCCA, State Fund
Carl, this was an excellent, interactive, informative class. I enjoyed it very much.
Karen Green, Claims Adjuster, State Fund
Great class. Learned a lot of useful tools.
George Leong, Sr. Examiner, State FundThis course is helping me to realize that it will take some effort to change the habits that we have built after years of working in an insurance company. I am looking forward to reading the books.Thank you
Lucia Hinojos, Medical Provider Network Representative, State Compensation Insurance Fund
Interesting and entertaining. Keeps the class moving along!!
Mary Hitchings, Claims Adjuster, State Fund