Testimonials

I attended one of your seminars recently at our office in Brookfield, Wisconsin. Great Presentation! I hope to convince my boss we can't afford not to expose all of our Fire claim people to your presentation. Thanks for the 8 Characteristics book. Its really on point and maybe the best "read" a new or experienced claim rep could ever take advantage of.

Carl Van's training style is very engaging. Making it interesting and fun always improves my opinion of the training.

Today was an amazing class given by Carl Van. He was humorous in his delivery which kept you interested & focused on what he was actually teaching you. I have been in this business for 40 years as an adjuster and it is refreshing to see that you can still teach an old dog new tricks. It was an interesting & informative experience & I thoroughly enjoyed it and learned some new techniques that I plan to use. I thank him for his instruction.

Carl is a FABULOUS speaker! Highly recommend sitting in on one his trainings. I personally cannot WAIT to get a copy of one of his books- Attitude, Ability and The 80/20 Rule!

Attended your Customer Service Training class today and I want to say "Thank You", it certainly opened my eyes to a different approach with Customers. I left your class so inspired and ready for change. Thank you again!!!

Carl's presentation on customer service was dynamic and engaging. His diverse industry background and experience in our industry provide his audience a practical perspective that can be applied immediately to our daily service challenges.

Great and outstanding class. Wonderful and helpful information in helping me provide outstanding customer services to everyone. One of the best classes we have had. Thanks again for coming & sharing your knowledge.

Carl was great today, 3-6-12, here at Germania as he demonstrated what it takes to be great in giving customer service and how we all need to refocus our minds and attitudes if we want to be #1 in customer experience. He was also fun and entertaining and I hope that we can have him back again.

I thoroughly enjoyed the seminar today and learned a great many things that I cannot wait to try. My job title is AKA CUSTOMER SERVICE! Many thanks.

Great speaker! Enjoyable and informative class. I would not hesitate to hear him again or go to a class.

Very informative. He kept the class interesting and was entertaining while providing useful information.

I enjoyed how enthusiastic you were today. I am changing the way I think!

This wasn't the same old "put a smile in your voice" customer service training session. This was a presentation that wakes you up, gets you thinking outside of the box and makes you want to improve youself. Definitely an eye opening experience that I was very glad to be a part of.

I thoroughly enjoyed your presentation. I feel that I learned a great deal in a short amount of time that is useful in everyday claims handling. I now have a new perspective on what my role is within the claim department, or rather what it should be. I have already attempted one of the tips you taught us in regards to talking on the phone and I look forward to trying and implementing others. Thank you for your time and insight!

Thoroughly enjoyed my time in your training this week. I have already made sticky notes as reminders on my monitor! Thanks for the great ideas and hope to see you again.

The class was very interesting! I enjoyed the real life examples that he gave throughout the class. There was never a dull moment and always something to learn throughout the class.

Provided a great training class on customer service! Lot of different material not given in other prior customer service training that will help me do my job better! Thanks Carl, will hopefully get to hear you again in the future!

Very interesting and informative presentation. There were definitely topics covered that will assist in my job performance and the performance of my CSRs. Thanks!

Carl gave a great presentation. It was very interesting and useful.

Great class. Wish we would have had more time. A lot of good information to be absorbed in a short period of time.

Carl was in our office on Tuesday March 6, he was great. I got some great points about customer service and how to be better. thanks a lot!

I was thoroughly engaged as well as entertained by Carl as he taught his negotiation skills principles. Well worth the time commitment for the novice and seasoned professional alike.

Carl's seminar was incredibly informative and he was very entertaining. I truly enjoyed listening to him and found his tips to be very useful. I would recommend it to anyone who negotiates in their professional and/or personal lives. Thank you.

Carl's presentation by far was the best we have ever had. He was interesting, funny and inspiring. We have never had so many people say they wished he would have been booked to speak longer. Fantastic!

Our survey results were wonderful after Carl's presentation. This is not surprising, considering the immediate and positive feedback I received from my team. I was amazed at the number of employees who thanked me for scheduling the session. Thanks again for giving us tools to make us better at serving our customers.

Carl is a fantastic speaker! He captivates the adjusters with his unique charm; training on useful everyday challenges. He is a speaker you will use again and again.

Whether in the class room or in a large convention hall, our staff has always responded well to Carl's positive, relatable message. His ability to tailor that message to our needs and the audience ensure that everyone wins. He is able to make his point by simplifying...and then clarifying. His idea of service dovetails our own perfectly. He is funny, entertaining, and informative. We look forward to seeing him every year.

Mr. Vans class is very informative. I've learned alot of new ways to provide outstanding customer service as well as to learn to take more control of my insured's calls, and make my work time more efficient. My goal is to always provide the utmost customer service and he has helped me achieve that. He also keeps your attention by making the class fun while you are learning.I've enjoyed this class very much. Thank you.

Great presentation! Very informative and entertaining. Carl did a fantastic job showing we have the ability to influence other people's actions and reactions by altering what we do and how we speak. Failure is doing the same thing over and over and expecting different results. Carl has given us another tool to succeed. Thanks!

Carl was an interesting speaker giving different views on how to gain cooperation from customers. I found it interesting and the ideas will be useful in my business. Thank you for the book and the session. David Larson

Carl Van is an enthusiastic, motivational and knowledgeable speaker! His customer service and branding seminar offers great insight on how to improve listening skills, gain the trust of customers, and exceed customer expectations. His training will have an immediate and positive impact on customer retention.

Carl Van is an dynamic and entertaining speaker with an impressive command of his material. He offers simple techniques that can easily be applied in the workplace -- I'm looking forward to returning to the office to implement what I've learned. I would definitely attend any seminar he is presenting.

Carl Van is a dynamic speaker, clearly knows his material and is able to convey techniques that we can actually apply in our daily jobs. This is a tough time for all in our company and I found his class inspiring. As I work towards improving myself, I hope that I can inspire people to do the same. I highly recommend attending one of his classes and hope to have the opportunity again myself.

The pace of today's class was excellent, with the second half moving even faster than the first. Carl keeps you engaged with a variety of techniques. I liked the activity on responding to a negative statement with a positive one. Another area I found meaningful was the pre-training pep talk and homework(to give your employees)and the practice conversations around viewing classes as opportunities. With the numbers we were given on typical phone call volume I hope to enhance the emphasis on customer service, in my department, by explaining how a few changes in habits can reduce work and create happier customers who call less frequently.

This course is helping me to realize that it will take some effort to change the habits that we have built after years of working in an insurance company. I am looking forward to reading the books. Thank you.